The relationship develops through candid discussion and work that can be examined. Ownership should understand both our recommendation and the reasoning that brought us to it.
↗A conversation worth having
We begin with the circumstances that led the owner to seek support. Understanding what has already been tried, who is involved and which decision cannot wait usually tells us more than a broad presentation. We also consider whether BSM is the right partner for the work.
↗An informed proposal
Before recommending a course of action, we establish what can reasonably be achieved with the information and resources available. The proposal describes the work, the people who will undertake it and the commercial terms, giving the owner a sound basis for deciding whether to proceed.
↗Close attention to the business
Once appointed, we examine the relevant evidence and speak with the people whose knowledge matters. Findings are tested against operating reality. When information is incomplete, the owner can see where judgement has been required and what would change our conclusion.
↗Work carried through
A responsible lead brings the necessary specialists together and keeps the assignment moving. Discussion with ownership concentrates on progress, obstacles and decisions. At the conclusion, the owner receives the work in a form that can be used, together with our recommendation on what deserves attention next.